WEBSITE PRIVACY POLICY

Pacific Property group Pty Ltd (A.C.N. 064 261 472)  is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act).

The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act. 

This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.

We also have a privacy policy which details our policy in connection with our real estate agency business.  A copy of this privacy policy can be requested by emailing manager@pacificpropertygroup.com.au

This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website.  Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.

What information do we collect and what it is used for?

Property Management

• to identify and/or verify the identity of any prospective or actual landlord or tenant for any property we manage or propose to manage; 

• to process and assess any application received in relation to a tenancy or lease of any property;

• to advertise, market and promote any tenancy or lease of any property;

• to negotiate and prepare any tenancy agreement, lease or any other document for any property; 

• to liaise and exchange information with the landlord or the tenant as well as their agents, contractors, legal, financial and other advisors in relation to or in connection with any tenancy or lease of the property;

• to manage any tenancy or lease agreement including the collection of rent and other amounts on behalf of the landlord and the preparation of required statements of account; 

• to ensure the safety and security of landlords and existing occupiers and of each of their property in connection with the inspection of any property by prospective tenants;

• to comply with any applicable law in connection with the tenancy agreement or lease;

• to confirm whether the landlord or tenant is registered for GST purposes; 

• to tell an individual about any other rental property that we are managing or any other service that we provide, unless that individual tells us not to (this is referred to as direct marketing);

Sales

• to identify and/or verify the identity of any prospective or actual vendor for any property we list as the sales agent; 

• to advertise, market and promote the sale of any property;

• to negotiate and manage the sale of any property (including to provide non legal assistance with the exchange of the contract for the sale of property and the preparation of any required statements of account); 

• to liaise and exchange information with the vendor, purchaser (including any prospective purchaser) as well with their respective agents, contractors, legal, financial and other advisors in relation to or in connection with the sale of the property;

• to ensure the safety and security of vendors and existing occupiers and of each of their property in connection with auctions and the inspection of any property by prospective purchasers;

• to comply with any applicable law in connection with the sale of the property;

• to confirm whether the vendor or purchaser is registered for GST purposes; 

• to tell an individual about any other property that we are selling or any other service that we provide, unless that individual tells us not to (this is referred to as direct marketing).

Generally

• to provide statistical and other information to the Real Estate Institute of New South Wales

• to act on behalf of clients in accordance with any agency agreement and to comply with our obligations under that agreement;

• to allow us to run our business efficiently and to perform administrative and operational tasks; 

• to operate controlled money accounts;

• to comply with any dispute resolution or other legal process; 

• in order to update our records and an individual’s contact details;

• if we enter into or propose to enter into any agreement or arrangement with any party for the purpose of or in connection with the acquisition of our business (including any part of our business that includes personal information), then we may provide that party (including its legal, financial and other professional advisers) with personal information in relation to or in connection with those arrangements; and

• any other purpose to which an individual has consented.

If we collect sensitive information then we generally collect it directly from the individual concerned.  We should only collect sensitive information where it is actually required (for example, if a tenant has a disability, it may be relevant to disclose this to the landlord in order for the parties to assess whether the property is suitable for the proposed tenant).  

We may also collect sensitive information when it has been provided to us by a third party who has been authorised to supply that information to us.  Any sensitive information that is collected in this way must only be used for the purposes for which it is provided, and is collected with the relevant individual’s consent. We require any third party that we deal with to comply with the Act.

Information disclosed

We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

• providing services and customer support, including service updates;

• maintaining and updating our records;

• comparing information for accuracy, and verifying it with third parties; and

• providing information as authorised or required by law or a relevant government body or authority.

Anonymity 

General users of the website do not need to disclose their identity to us in order to use this website.   This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.  

Information security

We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.

We may store information about you in cloud or other types of networked or electronic storage.  As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.  

Where appropriate, we use secure transmission facilities.  However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.

Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites.  This Privacy Policy does not extend to those linked websites.

Marketing and opt-out

We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to.  If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below).  We will not use your sensitive information for these purposes without your consent.

Accessing your Personal Information

Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided.  Any requests for access to a user’s personal information should be made in writing to the Privacy Officer (details specified below).  The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date. 

If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:

The Privacy Officer 

Suite 5 872 Military Rd Mosman NSW 2088

Tel: (02) 9968 2271

Email: manager@pacificpropertygroup.com.au

The Office of the Information Commissioner can be contacted as follows:

Phone enquiries 1300 363 992

Mon–Thurs

10am–4pm AEST/AEDT

Post GPO Box 5288

Sydney NSW 2001

Fax +61 2 9284 9666